Cory Fleming is a Senior Technical Specialist with the International City/County Management Association (ICMA). Fleming has written extensively about the use of data and technology for improved local government service delivery and performance measurement in various capacities. She currently directs the #LocalGov Technology Alliance, an initiative started with Esri, the premier geographic information system (GIS) software solution, to explore the world of big data, open data, apps and dashboards, and what it all means for local governments. She served as the editor of The GIS Guide for Local Government Officials, a joint publication produced by Esri and ICMA released in 2005. A subsequent joint publication, The GIS Guide for Elected Officials, was released by Esri Press in January 2014.
Fleming works with ICMA’s Smart Communities Advisory Board, comprised of 15 ICMA members from across the U.S. and Canada who work to enable “smarter communities” through the use of data and technology results in more effective local government management. Many uncertainties about the implementation of smart community (or smart city) approach persist. The board helps guide and participate in ICMA’s emerging smart community research, education, and outreach activities.
Fleming also directs ICMA’s 311/CRM Consulting Services, providing contract services to local governments implementing centralized customer service systems across the U.S. and Canada. Fleming served as the project director for the ICMA National Study of 311 and Customer Service Technology (icma.org/311) from 2006-2011.This national study, the first of its type, resulted in a wealth of new research, resources and tools for local governments that are implementing or maintaining a centralized customer service system.